Liston Massao

Liston Francis
Puerto Mayorga, Cadiz, Spain
+ |
November

Dear Hiring Manager,
I am excited to apply for the IT Technical Support position. With 5+ years in infrastructure, cloud security, and end-user support, I deliver secure, sustainable IT solutions. Holding a valid Spanish work permit, I am immediately available to contribute my expertise.

Key Achievements:
• 95% SLA Compliance: Resolved 15+ daily tickets for 60 users (Windows/macOS/M365/VPN)
• 30% Incident Reduction: Through root cause analysis, documentation, and training
• Windows Server 2022 Migration: Secured-Core servers (TPM 2.0, VBS, HVCI), SMB over QUIC, enterprise DoH
• Active Directory Hardening: VBS-protected DCs, Kerberos armoring, Azure AD PIM
• M365 Migration: 68+ users to cloud with zero data loss via PowerShell
• ERP Transition: Sage 200 ? Odoo (finance, inventory, CRM, sales)
• Manage Exchange, Teams, SharePoint, OneDrive, Intune
• Enforce DLP, encryption, labeling, Purview auditing

Certifications:
• Microsoft 365 Fundamentals (MS-900)
• Information Systems Auditing and Governance
• Google Cloud Security (2 certifications)

Education:
• MBA - Schellhammer Business School (2025-Current)
• BSc Information Technology - Institute of Finance Management
Skills: Python, Office 365, Helpdesk, Technical Support, Management

I specialize in building future-ready, environmentally responsible IT ecosystems that minimize e-waste while maintaining security and performance.

I would welcome the opportunity to discuss how my proven expertise can support your team's success / training. Please contact me at + or .

Sincerely,
Liston Francis
IT Technical Support Specialist