Ma. Rossana Jasmin Aquino

Obtained years of consistent work experience in global, diverse and multicultural environments namely Shell Oil-Dubai, UAE (and Project Joint Venture with Repsol), The World Bank Group and Citibank N.A. – Manila, Philippines; Knowledgeable in the key competencies and structure of multinational companies (MNCs); Proficient in the discipline of Technical Administration and Business Support; Adept in Communication Skills (Business English) and operation of Information Systems; Achieved an Honorable Mention Award as a Consistent Dean’s Lister (GPA 3.117) in the Bachelor’s Degree at De La Salle-College of Saint Benilde, Manila, Philippines

Currently an MBA Candidate at the Universidad Catolica San Antonio de Murcia, Spain with an aim to secure an internship or job opportunity that will allow application and leverage of acquired learnings both in the academic and professional aspects

CAREER SUMMARY

International Finance Corporation – A World Bank Group
Manila, Philippines

Team Assistant – STT (May – August 2016)
? Designated to assist the Manufacturing and Agribusiness Services (MAS) Team of the International Finance Corporation (IFC), Manila Country Office in their several missions in the Philippines
? Organised events and meetings that require invitation of private sector representatives in both high level and project missions
? Focal point and liaison between the Country Manager, Program Assistants and External clients or private companies
? Provided administrative and logistics support to the Sustainable Energy Finance (SEF) Team, Eg., Scheduling job interviews of job applicants, Short Term Consultants (STC)
? Attended to ad-hoc tasks
? Reported directly to both the Principal and Senior Investment Officers of the MAS Team; and Senior Program Assistants

The World Bank Group
Manila, Philippines

Team Assistant – STT (March – May 2016)
? Designated to assist the Environment / Agriculture Team of the World Bank Group Manila in their several missions in the Philippines with the end goal to keep intact the vision of the company – “To make growth for the poor”
? Organised events that require invitation of government bodies and representatives in both high-level and project meetings
? Assigned as a focal point and liaison between the Country Director, Program Leaders and External Government Units, both National and Local in holding meetings and various events for the government of the Philippines
? Operated office management systems like the E-Services, World Bank Docs, E-Payables for the accomplishment of routine administrative tasks
? Attended to ad-hoc tasks
? Reported to both the Senior Environmental and Agricultural Specialists

Shell Exploration and Production International Limited
Shell Iraq Petroleum Development - Iraq Majnoon Project
Dubai, U.A.E.

EPSC RtP Focal Point and CP Assistant (Sep 2014 – July 2015)

? Transferred to the Contracts and Procurement Team as part of the Engineering, Procurement Services Contracting (EPSC) Phase of the Iraq Majnoon Project
? Provided assistance to the Procurement Engineer with the operation of Supply Chain Management
? Involved in the procurement process while ensuring coordination between contractors and vendors
? In charge of documentation of all purchase order documents in order to achieve the cost recovery goal of the project
? Operated Shell systems for liaising with SBSC as required in the supply chain and request-to-pay (RtP) processes
? Reported to the Procurement Manager

Technical Assistant (July 2011 – August 2014)

? Transferred to the ERW and Geomatics Team as part of the First Commercial Production (FCP) Phase of the Iraq Majnoon Project
? Designated as the RtP focal point and Document Controller of the ERW and Geomatics Team
? Operates the SAP system in order to facilitate contracts management and request-to-pay (RtP) process for all transactions of the ERW and Geomatics Team
? In charge as a liaison between contractors, budget holders and contract engineers in solving issues of contracts and invoices
? Contributes to the cost recovery goal of the project by keeping all project-related documents in place (Project Shared Drive and Livelink) for audit purposes
? Provided administrative support to the team e.g. monitors project staff movement and handles GCC expense claims
? Reported to the Project Manager and Programme Manager

Shell Exploration and Production International Limited
Pearl Upstream Offshore Platforms - Pearl GTL Upstream Project
Dubai, U.A.E.

Document Control Assistant / Team Assistant (Jan 2010 – Jun 2011)

? Maintained and operated the Electronic/Project Document Management System (EDMS - Assai Project Data Controller and Livelink), processes document transmittals and receipts, ensure accurate transmittal records are maintained, and that receipt of incoming transmittals are recorded and handed out appropriately to project engineers as per the distribution matrix
? Maintained integrated electronic database management workflow systems (EDMS) and computerized filing and retrieval systems to facilitate the filing and retrieval operation
? Recorded and tracked internal and external distribution of technical / engineering documentation
? Ensured information management processes are being followed
? Ensured timely transfer of electronic files to/from contractors & vendors by coordinating with engineers
? Ensured the return of consolidated comments to contractor document management group
? Responsible for filing technical drawings (e.g. Piping Spools, Instrument, Electrical Cable, Telecom etc.)
? Provided general administrative support to the Commissioning Team
? Responsible for drafting general correspondence, typing of minutes, faxing, scanning, photocopying and filing, handling incoming Contractor Weekly/Monthly reports and outgoing Team Weekly/Monthly Minutes of Meeting
? In charge of making travel arrangements using Shell procedure: flights, hotels, car transport and visa application
? In charge of arranging meetings, managing conference room schedule, maintaining vacation/leave plans in and out of the office board for team
? Reported to the Technical and Commissioning Manager and ensures issues are resolved

Shell Exploration and Production International Limited
Persian LNG Upstream Project
Dubai, U.A.E.

Document Control Assistant / Team Assistant (May 2007 – March 2009)

? Transferred into the Information Management Department to join the document management team, where I was trained on the systems and given exposure to the detailed work processes for document management
? Operated the Project Document Management System / EDMS (Assai Project Data Controller and Livelink) for managing design documents, project correspondence and controlled project documents
? Performed administration activities for the Information Management Systems used on the project (Livelink, Assai, iPMS) including registration and access control
? Provided training for project personnel to use the systems
? In charge of managing and maintaining the project website through Microsoft FrontPage
? Responsible for maintaining a library of standards used on the project, including Shareholder, Industry and International
? Maintained the IM departmental activity lists to support the ongoing activities and ensures that the IM team is always up to date with current activities and status
? Maintained the project document and drawing templates
? Supported the IM team members from the project FEED phase and issues project correspondence/design documents
? Provided administrative support to the Technical and Operations Team
? Responsible for arranging business trips, meetings and itineraries, flights and accommodation bookings
? Supervised administration of meeting needs such as bookings, agenda, minutes and preparation of materials
? Responsible for expense claims administration and ad-hoc administrative tasks
? Managed documentation in Livelink and provides cover for other Team Assistants

Receptionist / Administration Support (November 2006 – April 2007)

? Provided administrative support to the Midstream Department
? Coordinated transportation requests and supervised the company driver's activities/tasks
? Responsible for arranging business trips, meetings and itineraries, flights and accommodation
? Operated the telephone switchboard to answer, screen and forward calls
? Accommodated guests entering the establishment by determining the nature and purpose of visit, and escorted them to specific destinations
? Supplied correct and prompt information to guests about the company such as location of departments or offices, employees within the organization and services provided
? Responsible for updating appointment calendars
? Responsible for incoming and outgoing mail; filing and maintaining records; business cards requests and company telephone bills
? Facilitated general enquiries of staff
? Reported to the Office Manager and provided to the Office Services Department

Shell Exploration and Production International Limited
Dubai, U.A.E.

Receptionist (January – November 2006)

? Operated the telephone switchboard to answer, screen and forward calls
? Accommodated guests entering the establishment by determining the nature and purpose of visit, and escorted them to specific destinations
? Supplied correct and prompt information to guests about the company such as location of departments or offices, employees within the organization and services provided
? Responsible for updating appointment calendars
? Responsible for incoming and outgoing mail; filing and maintaining records; business cards requests and company telephone bills
? Facilitated general enquiries of staff
? Reported to the Office Manager and provided support to the Office Services Department

Philippine Airlines (PAL)
Manila, Philippines

Customer Service Agent - Passenger Handling International (June – July 2005)

? Assumed full responsibility for the needs and concerns of passengers during their pre-departure and arrival activities inside the airport
? Ensured that passengers possess valid documents for travel
? Checked in passengers for their flight, issued tickets, allocated seats and checked baggage for size and weight in accordance with airline restrictions
? Responsible for flight and boarding announcements
? Dealt with passenger enquiries about flight departures and arrivals
? Directed passengers to the immigration, departure gates and aircraft
? Attended to passengers who are flying standby and in reporting lost luggage
? Provided assistance to passengers requiring special care, such as VIPs, disabled passengers, parents with infants and younger passengers traveling alone

Citibank N.A.
Makati City, Philippines

CitiService Officer (January – Apr 2005)

? Processed the audit confirmation requests of the corporate clients of the bank
? Established rapport with the corporate clients of the bank to guarantee quality customer service
? Ensured that audit confirmation requests are completed before the deadline
? Responsible for managing enquiries from corporate customers, via handling customer interaction, performing necessary investigation, providing resolution and provide client services support to the Corporate Citibank

EDUCATION

2019 – Present Master of Business Administration
Universidad Catolica San Antonio de Murcia
Los Jeronimos, Murcia, Spain

2001 – Bachelor of Arts Degree Major in Consular and Diplomatic Affairs
De La Salle University – College of Saint Benilde
Manila, Philippines

Honorable Mention Award
Consistent Dean’s Honor List Award for School Year
31 August 2004


TRAININGS AND SEMINARS ATTENDED

? International Property Consultants Training (February 2019)
Ayala Land International Sales Inc.
Manila, Philippines

? Introduction to Shell (June 2014)
Rijswijk, The Netherlands

? Introduction to Oil and Gas (August 2014)
Seria, Brunei Darussalam

? Communicating and Handling Difficult People (August 2006)
Shell EP International Limited / Momentum International
Dubai, U.A.E.

? Training for Customer Service Agents (Apr-Jun 2005)
Philippine Airlines (PAL)
Manila, Philippines

? 54th Annual Conference – Model United Nations Far West (Apr 2004)
San Francisco, California, U.S.A.

SKILL AREA PROFICIENCY

? Understands and is proficient in the classification of documentation and other project deliverables
? Proficiency in use of Microsoft office products for preparation and processing of transmittals
? Knowledgeable in the use of document storage, retrieval and versioning
? Careful attention to detail
? Well organized and able to apply work processes in a consistent manner
? Able to work in a multi-cultural environment, good communication skills both written & verbal, interpersonal skills

IT Proficiency: SAP (RtP Process), Microsoft Office, Microsoft FrontPage and Internet
Information Management Systems: EDMS - Livelink, ASSAI Project Data Controller, Crystal Reports 9
Total IELTS Band Score: 7.0 (09 Sep 2017, IDP Manila Branch)

PERSONAL DATA

Date of Birth: 19 September 1984
Nationality: Filipino
Marital Status: Single
Languages spoken: English and Filipino

REFERENCES

Tom Frost
Senior Project Manager Asset
Shell Exploration and Production International
Iraq Majnoon Project - Asset Projects
Tel. no. +
Email

Guus Schetselaar
Senior Contract Engineer
Shell Global Solutions International
Iraq Majnoon Project – EPSC Phase
Tel. no. +
Email

Leo Paat
Senior Environmental Specialist
Environment Team – The World Bank Group – Manila
Tel. no. +
Email